During this unprecedented time with the outbreak of COVID-19 (Coronavirus), we hope that you, your family, friends and colleagues are safe and well, and are taking the necessary precautions to keep it that way.
Our number one priority is the safety of our customers and colleagues. We understand the impact this is having on our community, and we are implementing several measures to lower COVID-19 risk to ensure Islanders and businesses continue to receive mail and parcel deliveries.
We continue to work closely with our postal and logistics partners across the world to ensure the service we provide at this unprecedented time continues.
On Sunday 29th March, Government of Jersey announced that the island was to go on lockdown as of 08:00 Monday morning. You can find the most up to date information on the Gov.je website by clicking here.
What guidance are you providing to Jersey Post colleagues?
We take health and safety very seriously. With all mail handling and other roles, we are recommending;
Other tips include:
What precautionary actions are you taking to ensure the health and safety of colleagues?
We take the wellbeing of our employees very seriously. In line with official guidance, we are advising colleagues that good hand hygiene is the first and most important line of defence. As well as recommending regular washing with soap and water, disposable gloves are available to our people on request through line managers. This already forms part of our good hygiene practise (full list of recommendations above). We are also introducing the following new measures:
Will you provide masks?
Face masks are provided on request. However, PHE currently states that while face masks play a very important role in clinical settings like hospitals, there’s very little evidence of widespread benefit from their use outside these settings.
What happens to the collection and delivery of business mail during Isolation/Closure of businesses?
We are aware that some businesses are concerned about receiving and signing for their mail. We have therefore introduced the following measures:
For businesses who have not yet made alternative delivery and collection arrangements:
In order to maintain our wider service, if your business currently pays to receive an afternoon collection please ensure it is ready an hour earlier than usual. If you no longer require an afternoon collection, please advise your Account Manager to suspend your collection service.
Our Counters at Broad Street and Rue Des Pres remain open if you can safely drop mail or collect (RdP only).
If you want to make any temporary changes, as above, to your delivery and/or collection service, please contact your Account Manager.
We have drawn up a list of measures to protect our staff and prevent the spread of the virus by asking you to think about safety first when receiving post and parcels:
Travel Arrangements and self-isolation
What is your advice for colleagues who return from affected areas overseas?
If a colleague has returned from an affected area overseas, we are advising that they speak to their line manager before returning to work. In some cases, it may be that they are advised to self-isolate for two weeks before returning to work following a call to their GP.
What happens if an employee needs to self-isolate?
If a colleague has been advised to self-isolate as a precautionary measure after calling, other colleagues in the workplace should continue with business as usual. Colleagues should maintain good hand hygiene and use antibacterial wipes where necessary. Should anyone has concerns, they should contact the helpline on 01534 445566 for advice.
What are you saying to colleagues who are ill following travel to an impacted destination?
Anyone who has recently returned from any of the infected countries self-isolate and stay at home for 14 days, call their GP or the help line and report their recent travel.
What does self-isolation mean for people who don’t have symptoms?
Health officials advise that just like when you have the flu, individuals should remain at home and should not go to work or public areas. Where possible, individuals should avoid having visitors to their home. Individuals should monitor their symptoms and call the helpline on 01534 445566 for advice if they develop any of the following symptoms - fever, cough or difficulty breathing.
In the case of a confirmed infection, will Jersey Post deep clean the workplace?
We take the health and safety of our employees very seriously. We are currently undertaking a weekly all surfaces deep clean. We have all the systems and processes in place to carry out deep cleaning of the entire property if required. Each case will be considered on its own merits.
Can you catch the Coronavirus from parcels and letters?
According to GOV.UK “there is no perceived increase in risk for handling post.”
PHE have advised there is nothing to suggest that surfaces outside the human host, such as mail packages, have the ability to transmit the Coronavirus. The World Health Organisation has also advised that coronaviruses do not survive long on objects, such as letters or packages.
Is it safe for customers to receive parcels and letters from China?
The World Health Organisation has advised that it is safe to receive parcels and letters from China. They stated that “people receiving parcels and letters from China are not at risk of contracting the new Coronavirus. From previous analysis, we know Coronaviruses do not survive long on objects, such as letters or parcels.”
Call the helpline +44 (0) 1534 445566 if you think you may have the virus. The line is open every day from 8am to 8pm. If you call outside these times, or if the line is busy, please leave a message and someone will call you back.