From today, all households will receive the annual customer survey from Jersey Post asking them for feedback on the postal service and its products and services.
The survey, which was first launched in 2011, has become a key source of information on the changing demands of today’s customers. As well as providing an indication of whether Jersey Post continues to meet customer expectations, it also helps to guide the order of priorities on which the organisation must focus. This has become increasingly important as the market in which Jersey Post operates continues to evolve.
For example, in response to our 2019 survey, Jersey Post focused its business efforts on the most frequent areas of customer feedback:
In addition, by continuing with the survey, Jersey Post is able to benchmark the levels of its core service provision year-on-year.
David McGrath, Head of Marketing at Jersey Post said: “Our industry continues to face significant challenges which we must overcome by evolving our products and services so that they meet customer demand. The results of our annual survey play an essential part in this process, and we really want to know what islanders think of our performance over the last twelve months. Understanding where we can do better, or where we should be focussing our efforts is equally as important so that we can develop the next generation of service requirements for customers.”
Islanders have until Friday 13 March to complete and return their survey to Jersey Post. Anyone wishing to complete the survey electronically can do so online by clicking here.