There continues to be significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. Due to rapidly changing embargoes and surcharges worldwide, customers may be advised that mail cannot be accepted or that there is a surcharge to send mail to certain countries. The situation is changing weekly and, hopefully, will improve as air freight and other restrictions are lifted.

Customers sending mail should consider using our ‘tracked and signed’ services as this will stand the best chance of a delivery attempt during this period of extraordinary measures. 

Unfortunately, due to the disruption caused to the global mail service by the ongoing COVID-19 pandemic, we are unable to offer compensation for lost or delayed items.  Postal operators and delivery transport networks around the world have been negatively impacted, with many unable to guarantee their delivery standards. As a result of these disruptions, Jersey Post ceased offering compensation for any items posted after 18 March 2020.