Starting today, Jersey Post will be undertaking its annual island-wide customer survey with all households encouraged to participate.
Over the next five days, all households will receive a copy of the annual customer survey through the post which asks residents for feedback on the postal service and its products and services. Delivery of the survey will be completed by Friday 24 February.
Mark Siviter, CEO of Jersey Post commented, “Our business has entered 2023 facing some of its toughest challenges yet. The combination of war, supply chain disruption, the cost-of-living crisis, scarcity of human resources, and industrial unrest is impacting heavily on our business. Whilst we are continuing to work hard against our targets, and remain committed to keeping people and business connected, we need to ensure that the services we offer continue to meet the evolving needs of our customer base.”
Now more than ever, feedback is essential in helping Jersey Post to shape the services it offers today and in the future. The results from the island-wide survey will not only help the organisation to benchmark ongoing business performance year-on-year but will also highlight where priorities should be in order to develop a leading postal service that will meet future needs.
The survey itself takes no more than five minutes to complete and those who would prefer to complete it online can click the link above. The survey closes on Friday 10 March 2023, and anyone completing the survey by this date has the option to be entered into a prize draw to win one of three, £100 foreign exchange vouchers.
The results from the 2023 survey will be published later in the year on the Jersey Post website and will also be published in the annual report.