If you need to speak to us about one of our services or a problem, you can get in touch with our Customer Care team.

To help solve your query as quickly as possible, please provide as much information as possible – address, tracking number and where your item is being sent to and from.

If you're contacting us about tracking a parcel, please use the tracking tool on our website or the website of the carrier sending your item (that you would have received a notification from). We can only track an item once it arrives with us in Jersey. If your item hasn’t arrived in Jersey, please contact the retailer/sender/carrier.  

You may find the answer to your question in our FAQs.