Popular Questions

Gift definition - A gift is defined as an item:

  • Sent between two private people,
  • It is of an occasional nature, such as a birthday or Christmas gift,
  • where no monetary consideration has been made.

When posting gifts you must include:

Customs declarations:

  • This is built into the labels our postage calculator generates.
  • When sending packages containing more than one gift*, each item must be declared separately on the customs form

Paying VAT:

  • This must be paid on most items being sent to the UK that exceed a retail value of £39.00.
  • When sending packages containing more than one gift*, £39.00 VAT applies to each individual item.

Sender and recipient information:

  • Sender and Recipient contact information in case we need to contact you.
  • Return address in the event it can't be delivered to the recipient. 

 

*Packages containing more than one gift are clearly intended for several people (for example, members of the same family) so must be:

  • Individually wrapped,
  • Specifically addressed to each individual,
  • Declared separately on the customs declaration form. 

If your parcel has been detained by Jersey Customs, it will be because there is missing customs information and/or you need to pay GST. You will receive a letter or email advising the quickest way to resolve the issue.

 

As of July 2024, GST will need to be paid all items coming into Jersey that exceeds the value of £60.

GST will need to be paid on your item before you can have it delivered to your premises.

If an item has arrived damaged, you must claim from the person or organisation that sent it to you. We don't offer compensation for any item of mail that is being received in Jersey.

Jersey Post aims to process mail as quickly as possible once received on-island (subject to customs clearance). Royal Mail First Class and Special Delivery items are delivered within two working days from receipt at our Jersey depot. Royal Mail Second Class items are delivered within three working days of receipt at our Jersey depot. If your item hasn’t arrived in Jersey, please get in touch with the sender or carrier to request an update on the progress of your item.  

The easiest way to arrange a Redelivery is through your Online Account:

  1. Login to your online account.
  2. Select Redelivery under services.
  3. Complete the online form.
  4. You will get an email to confirm the set up of your service.

For more information about this service go to Redelivery.

The easiest way to sign up to SecureDrop is through your Online Account:

  1. Login to your online account.
  2. Select SecureDrop under services.
  3. Complete the online form.
  4. You will get an email to confirm the set up of your service.

Alternatively, you can obtain an application form from any Post Office and sign up at there.

For more information about this service go to SecureDrop.

You can use our Track and Trace tool to track Jersey Post items that has been posted from Jersey to any country in the world, provided that a trackable service was selected.

Tracking numbers prefixed with UM are an untracked service and you will not get any tracking information.

When sending items to the UK, once items have been received by Royal Mail, you can track your item on the Royal Mail website - Track your Item

Please note: mail sent as Signed For is not a tracked service and tracking details will only appear once delivery has been attempted.