Account

Your JP identification number is your unique user ID. You can use it to log into the Jersey Post website, or to use as a reference number when contacting Jersey Post. It will help Jersey Post to find your details and services more quickly.

There are now a range of services available via Jersey Post's website. These include alternative delivery options, redirection and retention of mail services and buying postage online. These services are available to all customers with a JPID. 

You should only have one account, which you can use for both personal and business services. The registration process won't work if an account already exists with the same name, date of birth, email address or mobile number.

If you work for more than one business, you can join multiple businesses to your individual Jersey Post online account. Just enter an additional joining code or create a new businesses in your Account.

For security purposes, all users will need to verify their email address, mobile phone number and postal address. This is also to ensure that the email and mobile number are working and able to receive notifications for certain services.

To verify an email address, you will need to click on the link within the verification email that will be sent to your registered email address. To verify a mobile number, you will be sent a verification code to the registered mobile number which will need to be entered via the account dashboard.

If you have not received a verification code, please try again by clicking on the 'send verification code' link on the Account Dashboard page. If you still do not receive the verification code, please double-check your mobile number or email address are correct, and check your junk mail/spam folders. If you're still not receiving your code, get in touch with our Customer Services team on (01534) 616616 or email customerservices@jerseypost.com.

Yes. We ask customers who update their details to re-verify these by entering a new verification code online. This is so that we can be sure we are dealing with the named account holder, and also to ensure that the email and mobile phone number are working and able to receive notifications for certain services.

If your postal address does not appear in the automatic address finder, you can enter it manually. If your house has recently changed name, please contact our Customer Services team to let us know.

Yes, any account details can be changed as required. The only element that cannot be changed is your JPID number. This remains as your unique identifier, regardless of phone number, email address or postal address. 

Your Jersey Post identification (JPID) is only visible when you are logged into your account. It can be found in the 'My Account' section of the Jersey Post website, either on the Account menu that drops down from the top of the site, or the blue panel on any of the account pages.

Your payment details are only saved for those services that require a regular payment like 24/7 Parcel Collection. Other services like redirection require a one-off payment which is taken from the card details that are entered. These card details are not stored and are processed securely by our payment partner, CityPay.

Yes. Some subscription services like 24/7 Parcel Lockers require the same card to be used, but others like redirection, retention or redelivery are a one-off payment which can be made on different cards each time the service is purchased.

Jersey Post accepts all major credit and debit cards, except American Express.

If you change the type of notification you wish to receive, the changes will come into effect immediately.

If you are not receiving messages via your selected notification method, please double-check your mobile number and/or email address are correct in your online Jersey Post account. Once you have verified these details, please contact us on (01534) 616616 or email customerservices@jerseypost.com and we will be able to investigate the cause of the issue.

If you're not receiving email notifications, you could also try checking your junk mail/spam folder. If you're having problems receiving other text messages, you should also contact your mobile phone operator. 

You can change your email address in 'Settings' under your Account tab. To reset your password, click on the relevant link within the account settings section.

If you have forgotten your registered email, please contact our Customer Services team on (01534) 616616 or email customerservices@jerseypost.com and we will be able to assist. 

Administrators have full access rights to the business account. They can complete all tasks, including adding additional users to the account, purchasing and amending the services that an organization requires. Users are simply able to view the business account and service information online. Users are unable to add new users to the account. 

If you have not received a verification code, please try again by clicking on the relevant link within the business portal. If the user still does not receive the verification code, please contact our Business Support team on (01534) 616590 or email business@jerseypost.com.

To delete a user from your business account, please click on the 'remove' link next to the relevant name you wish to remove.

Yes, users can be re-added if they are deleted from your account.