Tracking items

Yes, provided that the service used to send the item was a trackable service.

  • We have a Track and Trace facility which can be accessed by clicking here. You will need to have the tracking reference to hand in order to use this service.
  • Please note that only Royal Mail reference numbers can be used in the tracker.
  • To track an item sent using a courier service, you should use their website to track your item instead.

The track and trace service available on this website can track any item that has been posted from Jersey to any country in the world, provided that the service used was a trackable service.

If you are trying to track an item being sent to Jersey, you will need to make sure that you are using the tracking service for the postal authority in the country where the item was originally posted. You should also make sure that you have the correct tracking number to hand.

Please note that numbers prefixed with UM signify an untracked service and will not return full tracking events.

Jersey Post aims to deliver items as soon as they are received on-island, subject to Customs clearance (if applicable). If you are waiting for an item you should get in touch with the sender to request an update on their packages progress.