Occasionally, when insufficient postage is applied at the time of posting, it is necessary for Jersey Post to levy a surcharge that covers the cost of putting the item through the postal system. If a surcharge is levied, it is the customer receiving the mail who must pay the postage shortfall at the point of delivery, if they wish to receive the item.
Although we deliver most parcels in Jersey, there are several other courier companies operating who often deliver parcels from retailers. Only items sent through Jersey Post's network will be delivered to lockers or to your SecureDrop. You will usually be informed who is delivering your parcels, either in a confirmation email, or via a link to track your items if they are sent via a premium service.
You can set up SecureDrop in a number of ways. You can sign up online via our self-service section which can be reached by clicking here. Alternatively, you can obtain a form from any post office. The service is free and takes around 7 working days to set up.
SecureDrop Signature enables Jersey Post to leave any item, including those that require a signature on delivery, in your designated SecureDrop location. We provide you with a barcode to stick in your SecureDrop location that is scanned in lieu of taking a signature. This provides us with the time and proof that your item has been delivered.
If you would like to sign up for our 24/7 Parcel Collection service and have items delivered to a parcel locker at one of our six conveniently placed locker banks, you can do this online via our Account section. Please click here to start the process. You will need to have a credit or debit card to hand to complete this.
Occasionally our delivery officers make a mistake and leave a card instead of putting an item in a SecureDrop location. If this has happened to you, please contact our Customer Services team on 616616 and we will arrange to have the item delivered correctly, as well as making sure this doesn't happen again in the future.
Yes, Ship2me acts as your own UK delivery address. When you register, we will provide you with the UK delivery address. You then order from the UK retailer using the Ship2me UK delivery address and then book a delivery through www.ship2me.co.uk. We will then receive your item at our UK depot and organise onward shipping to the Channel Islands and delivery to your required residential address. For more information on our Ship2me service, please click here.
We have six convenient island-wide locations:
If an item we receive for you is too big to fit in the lockers, our customer services team will contact you to collect the item from RDP or to rearrange a delivery.
Our 24/7 Parcel Collection service is free to use! If you've not registered on our website before you'll be asked to provide card details to verify your identity, but we won't charge you for this service.
Please contact our Customer Care team on 616616 and they will be able to help you set this up.