Occasionally, when insufficient postage is applied at the time of posting, it is necessary for Jersey Post to levy a surcharge that covers the cost of putting the item through the postal system. If a surcharge is levied, it is the customer receiving the mail who must pay the postage shortfall at the point of delivery, if they wish to receive the item.
Although we deliver most parcels in Jersey, there are several other courier companies operating who often deliver parcels from retailers. Only items sent through Jersey Post's network will be delivered to lockers or to your SecureDrop. You will usually be informed who is delivering your parcels, either in a confirmation email, or via a link to track your items if they are sent via a premium service.
You can set up SecureDrop in a number of ways. You can sign up online via our self-service section which can be reached by clicking here. Alternatively, you can obtain a form from any post office. The service is free and takes around 7 working days to set up.
SecureDrop Signature enables Jersey Post to leave any item, including those that require a signature on delivery, in your designated SecureDrop location. We provide you with a barcode to stick in your SecureDrop location that is scanned in lieu of taking a signature. This provides us with the time and proof that your item has been delivered.
Occasionally our delivery officers make a mistake and leave a card instead of putting an item in a SecureDrop location. If this has happened to you, please contact our Customer Care team on 616616 and we will arrange to have the item delivered correctly, as well as making sure this doesn't happen again in the future.
Yes, Ship2me acts as your own UK delivery address. When you register, we will provide you with the UK delivery address. You then order from the UK retailer using the Ship2me UK delivery address and then book a delivery through www.ship2me.co.uk. We will then receive your item at our UK depot and organise onward shipping to the Channel Islands and delivery to your required residential address. For more information on our Ship2me service, please click here.
Please contact our Customer Care team on 616616 and they will be able to help you set this up.
All inbound and outbound mail is be carried by boat, six days a week (Mon-Sat), morning and evening.
Royal Mail First Class and Special Delivery items are delivered in two working days following the date of posting. These items arrive on the evening boat, and are processed early the following morning, and go out on delivery the same day.
For example: Mail arrives on the evening boat on a Monday, it is processed early Tuesday morning and goes out on delivery on Tuesday.
Royal Mail Second Class items are delivered in three working days following the date of posting. These items arrive on the evening boat, are processed during the following day, and go out on delivery the next day.
For example: Mail arrives on the evening boat on a Monday, it is processed during Tuesday and goes out on delivery on Wednesday.
There are two daily ferry services carrying mail in and out of the Island. Inbound mail arrives into the Island each evening on the ferry service. Outbound mail goes on the ferry service to the UK which departs in the evening and arrives in the UK the following morning. There will be five outbound (JSY to UK) and six inbound (UK to JSY) services per week (Mon-Sat).
Our 24/7 Parcel Collection service is currently under review and therefore we are not accepting any new sign ups at this time.