Mail redirection & retention

Yes, Although doing this online using your JPID is much quicker and easier.

To request Mail Redirection manually, you will need to bring the following to one of our Post Offices.

  • A completed copy of the mail redirection form
  • Proof of ID (passport, driving licence or bus pass)
  • Proof of Address- a utility bill or bank or credit card statement to any post office.
  • Payment- Card payment is accepted as well as cash.

Once we have this it will take approximately 10 working days to set up.


For more information about mail redirection services, please contact our Customer Care Team on (01534) 616616 or email

You can sign up quickly and easily online by setting up a Jersey Post account. Application forms are also available from any post office but the easiest way to sign up is by logging in in with your JPID.

You can return a completed retention or redirection form to any Post Office , together with the required ID and paperwork, in order to pay and complete the application process.  

Please note that once you have submitted your online application, you will be required to provide proof of identity and address. Once we have everything we need, it can take up to 10 working days to set up.

No, Your mail will be delivered on the day you have requested as part of the service.