Mail redirection & retention

For anyone that is permanently leaving the island, there is now a States of Jersey form that also needs to be completed. The form can be accessed by clicking here, and, once completed will ensure that the States of Jersey contact all the relevant authorities to advise them of your departure – this includes doctors, schools, Social Security, Health and Social Services, your parish and the tax office – making it much easier for you!

Yes! Print and complete a copy of the mail redirection form and bring this form, together with the relevant payment, proof of ID (passport, driving licence or bus pass), and a utility bill, bank or credit card statement to any post office.

From receipt of this information, it will take approximately 10 working days to set up this service.

Download Form

For more information about mail redirection services, please contact our Customer Services Team on (01534) 616616 or email redirectionofmail@jerseypost.com.

To arrange a redelivery online, please click here.

Redeliveries and transfers to Broad Street will cost £2 per item. If you are a parcel locker customer, please contact the Customer Service Team on 616616 to arrange delivery to a locker.

For those that are unable to drive to Rue des Pres, there is a bus that passes the trading estate. Please visit www.libertybus.je for timetables. You can also arrange to have your item redelivered to an alternative address such as your place of work for example. Redeliveries can be arranged through the self-service section of this website here.

You can sign up quickly and easily online by setting up a Jersey Post account. Application forms are also available from any post office, or online on the relevant service pages of this website. You can return a completed retention or redirection form to any Post Office (excluding the airport), together with the required ID and paperwork, in order to pay and complete the application process.  

Please note that once you have submitted your online application, you will be required to provide proof of identity and address prior to the service being set up. Once all relevant paperwork has been received, it takes around five working days to set up retention or redirection services. We will contact you to confirm when your services are active.

No, unfortunately you will be unable to collect your mail within the period of a retention of mail.  Your mail will be delivered on the day you have requested as part of the service.

As with many services these days, we need to make sure that we have proper and sufficient authorisation from the resident(s) of a specific property before we start providing an alternative delivery service. This applies for both online applications via the website and for 'offline' application forms.

When a customer applies for a redirection service and the relevant forms and paperwork have all been received, we will contact the customer in writing to advise that the service is now set up. On average it takes around 10 working days to set up a redirection.

If you book online or call on the day after receiving a missed delivery notice, expect redelivery on the following day, Monday to Saturday, whether to an address or a post office.

If you book online or call on the same day as receiving a missed delivery notice, expect redelivery two days later – i.e. receive missed delivery notice on a Monday and call the same day, your item will be redelivered or ready for collection on Wednesday.