If you're printing a label at home, it can be applied using glue or sellotape - ensure you do not cover the barcode with sellotape as it may prevent sorting machines from processing the mail.

If you are printing a label in a Post Office, they have an adhesive side which you apply to your mail item.

We have adapted our postage labels to include all the information that you need for sending overseas, including Electronic Advance Data (EAD). This mean you must provide all of the below information when buying postage:

• Full name of sender (middle names not required)
• Full name of recipient (middle names not required)
• Recipients full residential address
• Recipients Contact details. E.g. Mobile and email
• Description of Goods (please note that we require this information for all items within your parcel if you are sending multiple items in one package)
• Weight
• Quantity
• Value

No, unfortunately we are unable to refund online postage once you've processed the order and the label has been produced.

We recommend that you check your postage summary before completing/confirming payment, to ensure the postage and recipient details are correct. 

Any label produced from our online postage tool must be used within 48 hours of printing.

You will get an email receipt when you buy postage online.

You can print off your online postage labels at any of our Post Offices.