We aim to respond to all emails within 48 hours, on occasions, this may take longer if further investigating is required. If you need to speak to a member of staff urgently, please call (01534) 616616 or email us at customercare@jerseypost.com.

Yes but please note that at present, our social media pages are monitored during office hours only. If you use these channels to contact us outside of these hours, we will respond as soon as we return to the office on the next working day.

We can be contacted through the following social media channels.

Instagram -Jersey Post (@jsypost) 

Facebook -Jersey Post | Facebook

We aim to provide our customers with an excellent experience and are fully committed to bringing improvements to our services.
If you would like to send us your compliments, concerns or any comments, regarding our service or individuals please let us know in person at one of our post offices or email us at www.customercare@jerseypost.com with the following.

• Your full name including preferred salutation.
• The nature of your feedback. e.g. What has gone well or wrong/ What can we do differently or more of?
• Your contact information such as email or preferred contact telephone number.
• Let us know if there is a convenient time to call you back. We will aim to get back to you within 48 hours.
• Your JPID (if applicable).

If you require any assistance please call us on 01534 616616.