Electronic customs data is required to ensure that existing, emerging and future legislative, security and customs requirements in overseas destinations are met. Some countries are applying penalties, delaying or returning items in the absence of the required data and we want to help you avoid this.

There are benefits to providing complete and accurate electronic customs data as there will be less delays in customs, resulting in faster and more successful deliveries and fewer customer complaints. Providing complete and accurate electronic customs data will allow you to be ready for and comply with emerging and future legislative changes and individual country requirements.

• To avoid delays in Customs and/or penalty charges

• To enable an easier and slicker customs clearance and import process for recipients, resulting in faster and more successful deliveries as a result

The requirement is to provide electronic Customs data on items sent via your postal or shipping system. You also need to attach the physical Customs declaration form CN22 or CN23 with a 13-digit item identifier (known as a S10 barcode) on every item to items (excluding items of general correspondence) you’re sending to all overseas destinations, including the UK.

This came into effect for parcels being sent internationally on 1 January 2021. It was planned to come into effect for items to the United Kingdom on 1 April 2021, but this has now been delayed until Q1 of 2022. 

Items that do not have pre-advice customs information may result in significant delays to your mail reaching its intended recipient, additional charges and potentially being returned or destroyed.

The information that is currently captured on CN22 and CN23 custom forms now needs to be presented in advance, between the originating postal networks and the destination countries. Additionally, some fields that are currently optional on these forms will become mandatory, and the most considerable change is that for each item within the parcel, you will now need to list the individual:

  • Dimensions (preferable) 
  • Weight
  • Quantity
  • Value  

We have adapted our combined postage customs label to capture this information and to include a Universal Postal Union (UPU) compliant S10 barcode that ensures each item can be linked, via the barcode, to the electronic pre-advice information.

Option 1: Online

The simplest and most convenient way for you to provide this new information is through Jersey Post’s online postage portal as EAD information will be automatically captured for postage labels you purchase online.

By signing up for a Jersey Post free account, you can save time and skip the queues by creating and printing postage labels that meet the new requirements at home or work, without the need to visit and queue at the post office.

To purchase and print your label online, please start here.

Option 2: At our Post Offices

If you are unable to use the online postage portal, you can visit any of our island-wide post offices bringing with you the required information when sending items overseas. This includes information on the sender, the recipient, and the details of the contents within the parcel. For each item within the parcel, you will also now need to list the individual:

  • Dimensions (preferable) 
  • Weight
  • Quantity
  • Value  

We have dedicated printing machines at our Broad Street branch for customers that do not have printing facilities at home. This means you can still use our online postage portal to create you label and then pop into Broad Street to print and post it. 

To purchase your label online please start here.

Yes, you will need to create a free online account at www.jerseypost.com/onlinepostage. It is possible to use the online postage portal and pay by credit card for each transaction or, to sign up for a business account so that postage is charged to your business account.

Franking meter customers have 2 options to provide electronic customs data:

  • Use the Jersey Post online business postage portal to buy postage for International (including Europe) parcel items. Your electronic label will be completed online.

  • Include a unique S10 barcode sticker on each item you are sending abroad containing goods along with the CN22 or CN23 customs form.   Jersey Post can provide these labels on request by contacting business@jerseypost.com, but please be aware that this is a temporary solution and in future the barcodes will need to contain customs data.  We therefore recommend switching to the Jersey online business postage portal to buy postage and create the correct labels.

To ensure all items posted meet EAD requirements and are not held up on arrival at their destination, Jersey Post encourages all Postage Account customers to process and purchase their parcel items online. Your electronic label will be completed online and available for download.

Letter mail can continue to be processed using the green docket books as these items do not require EAD customs labels.

From 1st January 2021, all international (including Europe) parcel items must be purchased online via the Jersey Post website, in order to have the correct EAD compliant labelling. Your electronic label will be completed online and available for download.

When you purchase your parcel labels online, you will need to print your postage summary and include it with your items when you present them to the Post Office. 

Your letter items can be processed using the green docket books in the same way as they are currently. 

Jersey Post Corporate Mailroom customers will present their mail to us in the usual way with completed CN22 and CN23 labels on each parcel item you are sending containing goods.  We will complete and replace the label for these items at point of processing within our mailroom.

Due to the volumes of items sent by our global logistic customer, we recommend integrating directly with our shipping platform Atlas. For more details, please contact your Account Manager to discuss your requirements and agree the best method for integration.