Despite our best efforts, we continue to a see a number of disruptions to our services due to the Coronavirus pandemic. We're working hard to keep any delays to a minimum while keeping our people and customers safe. We're sorry for any inconvenience and thank you for your patience and understanding.

Physical Distancing We would like to kindly remind our customers to please maintain a 2 metre physical distancing in all of our post offices and when our posties are making their deliveries.

Post & Go Machines / Online Postage We would like to remind customers that self-serve Post&Go machines are available at both our Broad Street and Rue des Pres post offices, which may be particularly of use when there are long queues. Customers can also create and print postage labels in the comfort of their own home by clicking here.

Inbound Special Delivery Items Due to high volumes of inbound parcel traffic and our staff continuing to operate on split shifts to ensure the correct precautions are being taken, inbound Special Delivery items have been impacted and will now only be delivered the next working day from when they arrive on island.

Operating on split shifts We continue to put precautions in place to ensure our employees are kept safe, which includes operating on split shifts. This is to ensure social distancing is kept at all times but also means we are operating with less processing staff on the sorting floor at any one time. We are also experiencing higher levels of sickness, which results in us needing to organise extra cover for shifts to ensure all delivery routes are managed. As a result of this, customers are advised that items may arrive throughout the day and at different times of the day.

Lack of transport links There continues to be significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. Due to rapidly changing embargoes and surcharges worldwide, customers may be advised that mail cannot be accepted, or that there is a surcharge to send mail to certain countries. The situation is changing weekly and, hopefully, will improve as air freight and other restrictions are lifted.

New Zealand surcharge We have further investigated the surcharge that the global carrier is imposing on items destined for New Zealand and renegotiated a more favourable surcharge to accommodate customers with sending card and letter sized items to New Zealand. Items will now be surcharged at £0.50 per 100g up to 2kg. For large parcels, the weight steps go up in 500g, so it works out at £2.50 per 500g for items over 2kg. Please note, these surcharges are in addition to the standard postal rates.

Suspended compensation Customers sending mail should consider using our ‘tracked and signed’ services as this will stand the best chance of a delivery attempt during this period of extraordinary measures. Since March 2020 and until further notice, we, along with many global postal operators have suspended the payment of compensation for items lost, or not delivered. We are also not currently guaranteeing next day services due to the delays we're experiencing globally.

From 1st September 2021, the compensation suspension will be lifted for items sent to the UK only. Any items sent to the UK which is deemed lost, after 28 days from the date of posting, may be liable for compensation. Please see our compensation page for details.

Helpful links Click on the below links to keep up to date with any issues which may be affecting mail services to and from countries around the world.
Royal Mail International Updates
FedEx Service Impacts
Parcel Force Updates

Postal Service Updates

Local Updates

Royal Mail Updates