Why have I been asked to pay to collect an item of mail?

Occasionally, when insufficient postage is applied at the time of posting, it is necessary for Jersey Post to levy a surcharge that covers the cost of putting the item through the postal system. If a surcharge is levied, it is the customer receiving the mail who must pay the postage shortfall at the point of delivery, if they wish to receive the item.

The surcharge can be collected when delivery is made, or if the recipient is unavailable to pay the surcharge fee, the postal worker will leave an attempted delivery card which will advise that an item is awaiting collection at Postal Headquarters, Rue des Pres, and that a certain amount of money is required to release it.

Customers do not have to accept, or collect an item that has been surcharged.

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