Mail retention

Avoid mail piling up at your doorstep! If you’re away from home for any significant length of time, our mail retention service will keep your mail securely for a maximum of 2 months.

This service is available from £38.50 and you can sign up online today. You'll need to provide proof of identity and address prior to this service being set up.


Mail Retention

My Jersey Post
Request and pay for mail retention services through your account.

To apply for this service please choose from one of the following options

Set up Mail Retention Online

Make payment with a valid credit or debit card via our self-service portal.

Complete the form online » 

Print and Complete Mail Retention Form

Bring this form, together with the relevant payment, proof of ID (passport, driving licence or bus pass), and a utility bill, bank or credit card statement to any post office.

Download Paper form 

You can sign up quickly and easily online by setting up a Jersey Post account. Application forms are also available from any post office, or online on the relevant service pages of this website. You can return a completed retention or redirection form to any Post Office (excluding the airport), together with the required ID and paperwork, in order to pay and complete the application process.  

Please note that once you have submitted your online application, you will be required to provide proof of identity and address prior to the service being set up. Once all relevant paperwork has been received, it takes around five working days to set up retention or redirection services. We will contact you to confirm when your services are active.

As with many services these days, we need to make sure that we have proper and sufficient authorisation from the resident(s) of a specific property before we start providing an alternative delivery service. In order to complete your application, you must provide the relevant identification - passport, driving license or valid bus pass, plus a recent utility bill, bank or credit card statement that shows the address you're wishing to redirect from and is dated within the last 3 months. This applies for both online applications via the website and for paper application forms.

For anyone that is permanently leaving the island, there is now a States of Jersey form that also needs to be completed. The form can be accessed by clicking here, and, once completed will ensure that the States of Jersey contact all the relevant authorities to advise them of your departure – this includes doctors, schools, Social Security, Health and Social Services, your parish and the tax office – making it much easier for you!

Need more help and advice? Visit our FAQ Section

Need currency for a trip?

Save money and buy your foreign currency before you leave home. Euros and Dollars are available at any post office or 24/7 from our Broad Street ATM. Alternatively, order online today and we will deliver to your door tomorrow!

Find out more

Missed a delivery?

To provide our customers with greater convenience and flexibility, redeliveries can be arranged online. Customers also have the option to choose a redelivery to an alternative address or select a more convenient date for your item to be delivered.

Find out more