Premium Cover
If your item is valuable, you may want to enhance the level of compensation available by adding additional cover in the unlikely event of loss or damage.
- Our Signed For premium service already includes compensation cover of up to £30.00 as standard.
- Our Tracked and Tracked & Signed premium services includes compensation cover of up to £100.00 as standard.
- Only our Courier service provides compensation in the event of delayed arrival.
The postage rate you pay will be calculated by the format, weight of item and destination of the item, with the additional price of the cover option shown below.
Please note, our compensation cover does not include cover for delayed delivery.
| Cover (up to) | £100 | £500 | £1,000 | £2,500 |
|---|---|---|---|---|
| Signed For | 3.50 | £8.50 | N/A | N/A |
| Tracked & Signed | Included | £8.50 | £13.50 | £25.00 |
| Courier | Included | Included | £13.50 | £25.00 |
*Please note, a maximum level of cover of £100 is available to Rest of World destinations, and a maximum level of cover of £500 to European destinations.
It is very difficult to provide exact delivery timescales to off-island addresses as there are so many factors* outside of Jersey Post's control e.g. weather, transport delays, processing in the destination country etc. However, as a rough guide we say: UK, other Channel Islands and Isle of Man - 3-5 working days. European addresses - 7-10 working days and Rest of World destinations up to 10-12 working days. Please note - these timescales are for letters and documents. Due to Customs restrictions and controls in other countries it is impossible to provide delivery estimates for goods or merchandise.
*Please note that there will be a handful of occasions throughout the year, due to earlier tide times, when we must bring our post office cut off times forward to ensure same day despatch on the ferry service. On these occasions we will provide notice on our service updates page.
Please see cut off times below for same day despatch of mail items:
|
Collection locations |
Normal boat collection times |
Early boat collection times* |
|
Business customers |
15:00 – 17:00 |
14:30 - 15:30 |
|
Postboxes |
10:00 |
10:00 |
|
Sub post offices |
16:00 |
15:00 |
|
Broad Street |
17:00 |
15:00 |
|
Rue des Pres |
18:00 |
16:00 |
*Please note that there will be a handful of occasions throughout the year, due to earlier tide times, when we must bring our post office cut off times forward to ensure same day despatch on the ferry service. On these occasions we will provide notice on our service updates page.
There are two daily ferry services carrying mail in and out of the Island. Inbound mail arrives into the Island each evening on the ferry service. Outbound mail goes on the ferry service to the UK which departs in the evening and arrives in the UK the following morning. There will be five outbound (JSY to UK) and six inbound (UK to JSY) services per week (Mon-Sat).
Protect your items
Sending something valuable? Add compensation cover to your postal items for better piece of mind.
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Get proof of delivery
Keep tabs on your items progress by using our tracked and signed for services ideal for important or valuable deliveries.
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