Missed a delivery? To provide our customers with greater convenience and flexibility, redeliveries can now be arranged online. Customers also have the option to choose a redelivery to an alternative address or select a more convenient date for your item to be delivered.
Whilst you can arrange redeliveries online at any time of the day via your computer, tablet or smartphone, redeliveries can still be organised during office hours over the phone, by contacting our Customer Services team.
To arrange a redelivery online, please click here.
Redeliveries and transfers to Broad Street will cost £2 per item. If you are a parcel locker customer, please contact the Customer Service Team on 616616 to arrange delivery to a locker.
If you book online or call on the day after receiving a missed delivery notice, expect redelivery on the following day, Monday to Friday, whether to an address or a post office.
If you book online or call on the same day as receiving a missed delivery notice, expect redelivery two days later – i.e. receive missed delivery notice on a Monday and call the same day, your item will be redelivered or ready for collection on Wednesday.
The parcel collection counter at Postal Headquarters, Rue des Pres Trading Estate is open from 08:00 to 20:00 Monday to Friday and from 08:00 to 15:00 on Saturdays. The counter is closed on Sundays and on Bank Holidays. For all other post office opening times, please click here.
Redeliveries to the same or a different address, including Broad Street Post Office cost £2 per item. These can be arranged online or by contacting our Customer Care team on 616616.
Please note, FedEx and UK Mail items include one free redelivery attempt. To arrange this please contact our Customer Care team.
Our free parcel locker service allows any item - even ones requiring a signature - to be delivered straight into a secure 24/7 locker in a convenient location for you to collect at your own leisure.Find out more
If you're often out during the day, sign up to one of our free SecureDrop services so we can leave larger items in a safe, weather-proof location within the grounds of your property, or with a neighbour.Find out more