Redelivery
Missed a delivery? For greater convenience and flexibility, you can book a redelivery of your item, to an alternative address or on a more convenient date for you.
To book a redelivery call our Customer care team on 616616, with an administration fee of £2 per item. Currently, it's not possible to book a redelivery online.
From Monday 9th September, Broad Street redelivery collection times are changing:
Monday to Friday: 10:30 - 5:30
Saturday: 8:30 - 1pm
A Local Address
Have your mail redelivered to any Jersey address including both business and residential.
A Post Office
You can also arrange for your items to be redelivered to Broad Street post office for collection.
If you book on the day after receiving a missed delivery notice, expect redelivery on the following day, Monday to Friday, whether to an address or a post office.
If you book on the same day as receiving a missed delivery notice, expect redelivery two days later – i.e. receive missed delivery notice on a Monday and call the same day, your item will be redelivered or ready for collection on Wednesday.
To arrange a redelivery to another post office or your home address please contact the Customer Care Team on 616616.
Redeliveries cost £2.00 per item,
For those that are unable to drive to Rue des Pres, there is a bus that passes the trading estate.
Please visit https://libertybus.je/for timetables. As of June 2024 you can use the 1a or 2 bus route to get to the Rue Des Pres stop.
You can also arrange to have your item redelivered to an alternative address such as your place of work on a particular day, however please note we cannot guarantee a delivery time on that day.
To arrange a redelivery to another post office or your home address please contact the Customer Care Team on 616616.
Redeliveries cost £2.00 per item.
Delivered when you’re not home
If you're often out during the day, sign up to one of our free SecureDrop services so we can leave larger items in a safe, weather-proof location within the grounds of your property.
Find out more
Avoid custom delays
Goods and services tax (GST) must be paid on all items entering Jersey that exceed the threshold of £60. Avoid delays to your items by pre-paying the GST online.
Find out more