Tracked & Signed services

Our range of premium postage options offer tracking and compensation.

Our Tracked and Tracked & Signed premium services provide tracking for an item as it moves through the postal network and collects a signature on delivery. 

Why choose our Tracked and our Tracked & Signed services?

  • Track important and valuable items at every sorting and delivery depot
  •  In the event of loss or damage, this service includes compensation cover up to £100 (for large parcels there is a fee of £3.50 for £100 cover).*

*Our compensation cover does not include cover for delayed delivery. Adverse weather may impact services as they are reliant on the arrival and departure of the ferry. All goods are subject to customs clearance. 

Important information about our Tracked & Signed service 

  • The postage rate you pay will be calculated by the format, weight of item and destination of the item, with the additional price of the Tracked & Signed option below.

  • All items leave Jersey the same day subject to boat departures. Jersey Post does not have control over the receiving postal authority’s service delivery times.

  • In the UK, Royal Mail aims to deliver by 1pm  the day after they receive the item. Royal Mail is a separate postal authority and Jersey Post doesn't have control over their service.

  • We use Royal Mail labels for tracking information.

  • Available to 70 worldwide destinations (Some destinations only provide tracking and not proof of delivery). 

  • Tracked & Signed items are deemed to be high value by HMRC and are likely to be delayed due to customs clearance.

  • For information on customs procedures and HMRC requirements, please visit this page.

  • Please pre-pay VAT when possible to avoid delays.

Premium Option Local UK, IoM and other CI Europe Rest of World
Tracked & Signed £1.95 £6.95 £7.95 £8.95


Sending a large letter of 500g to London that you want to track through the postal network, check that it has arrived, ensure £500 compensation in the unlikely event it’s lost or damaged, and want it to arrive on Saturday instead of Monday:


Choose Standard postage for Large Letter up to 500g to the UK, IoM & other CI



Choose Premium Tracked and Signed option to the UK, IoM & other CI



Add premium Cover up to £500


Total to pay:



Click here to download the guide showing the destinations to which you can send items using the Premium Postage service. 

Please see cut off times below for same day despatch of mail items: 

Collection locations

Normal boat collection times

Early boat collection times*
(dates TBC each quarter)

Business customers

15:00 – 17:00

14:00 - 15:00




Sub post offices



Broad Street



Rue des Pres



*Please note that there will be a handful of occasions throughout the year, due to earlier tide times, when we must bring our post office cut off times forward to ensure same day despatch on the ferry service. On these occasions we will provide notice on our service updates page. 

There are two daily ferry services carrying mail in and out of the Island. Inbound mail arrives into the Island each evening on the ferry service. Outbound mail goes on the ferry service to the UK which departs in the evening and arrives in the UK the following morning. There will be five outbound (JSY to UK) and six inbound (UK to JSY) services per week (Mon-Sat). 

Need more help and advice? Visit our FAQ Section

Protect your items

Sending something valuable? Add compensation cover to your postal items for better peace of mind.

Find out more

Need your item delivered quickly?

Express delivery is a premium option that can be added to any item to ensure a speedy delivery.

Express Delivery

What can I send?

Did you know some common items such as nail varnish and batteries are considered dangerous and restricted from being sent in the postal network?

Find out what is safe to send