Very Group returns

Very made some changes to make it easier to return. You will start to see in some parcels that you will have returns address labels at the bottom of your advice note which you can use to make your return.  For these parcels – simply affix the label to your packet and drop off to any post office.

If you want to continue returning online, please see the simple steps below:

  1. Visit the 'Returns' tab in My Account or the 'My Orders' tab if using our app within the 28 day approval guarantee and select the items you wish to return
  2. Choose Post Office and click ‘Get Label’ and follow the steps on screen to generate your code.
  3. As normal fill in the reason to return code in the box on the advice note for each item you are returning and place the form and all items inside the parcel
  4. Drop your parcel at your Rue des Pres or Broad Street Post Office and show your code. The returns address label will be printed for you.

 

Please note: if possible, please return all items in the same parcel and make sure the advice note is filled out and placed back into the parcel with the items you are return.

You will get a Tracked 48 Royal Mail. The tracking will update once your parcel is in Royal Mail’s network.

 

Royal Mail

  • Charge: Free under our 28 day approval guarantee
  • Max Weight Limit: Up to 20KG
  • Max Size Limit: Depth 46cm x Length 61cm x Width 46cm
  • Service: Return small items weighing up to 20KG via Royal Mail. Any items exceeding the weight limit will incur a charge.

 

Helpful links

Very Returns
Very FAQ

 

** Please note this is not a Jersey Post service – we are simply acting as an agent to accept and send your parcels to Royal Mail. We cannot assist with tracking queries.