Mail redelivery
Missed a delivery?
For greater convenience and flexibility, you can book a redelivery of your item, to an alternative address or on a more convenient date for you.
To book a redelivery call our Customer Care Team on 616616, with a fee of £2 per item. Currently, it's not possible to book a redelivery online.
Book a redelivery by contacting our Customer Care team
Please ensure you have payment ready.
A local address
Have your mail redelivered to any Jersey address including both business and residential.
Just confirm:
- The date you want us to deliver your item
- The time you want us to deliver your item
A Post Office
You can also arrange for your items to be redelivered to Broad Street Post Office for collection.
Collection times:
- Monday to Friday: 10:30 - 5:30
- Saturday: 8:30 - 1pm
If you book on the day after receiving a missed delivery notice, expect redelivery on the following day, Monday to Friday, whether to an address or a post office.
If you book on the same day as receiving a missed delivery notice, expect redelivery two days later – i.e. receive missed delivery notice on a Monday and call the same day, your item will be redelivered or ready for collection on Wednesday.
To arrange a redelivery to our Broad Street Post Office or your home address please contact the Customer Care Team on 616616.
Redeliveries cost £2.00 per item.
For those that are unable to drive to Rue des Pres, there is a bus that passes the trading estate.
Please visit https://libertybus.je/for timetables. As of June 2024 you can use the 1a or 2 bus route to get to the Rue Des Pres stop.
You can also arrange to have your item redelivered to an alternative address such as your place of work on a particular day, however please note we cannot guarantee a delivery time on that day.
To arrange a redelivery to another post office or your home address please contact the Customer Care Team on 616616.
Redeliveries cost £2.00 per item.