Delivery point standards
Ensure the smooth arrival of your post by following our delivery point guidelines.
A delivery point is a single mailbox or other place at which mail is delivered. It differs from a street address, in that each address may have several delivery points, such as an apartment or office block.
Delivery point standards differ between residential properties and business premises.
For more information on delivery point standards, please see below.
Residential properties
For the majority of properties, this will be your letterbox. If a letterbox is not available, the delivery point is required to be in a safe and dry location, such as inside a porch.
Business premises
Delivery points for business customers vary depending on the set up of the business and the layout of the premises. The delivery point must be safe and secure; therefore, mail cannot be left on a set of stairs or a table where the public has access.