Packaging guidelines
It is important that you package your items properly to ensure that they are protected during transit.
Please ensure that you abide by the below letter and parcel weights and dimensions when sending to avoid delays and surcharges.
For more information on packaging guidelines, please see below.
Large parcels have different packaging guidelines to other mail formats.
Use good quality packaging
Use high quality, strong cardboard boxes or added envelopes for further protection to prevent the item from being damaged.
Don't over use packaging
Whilst we recommend you recycle packaging where possible, please avoid re-using boxes that have lost their strength.
Never use an envelope for small items
If you’re sending a small item, such as a USB, we advise using a small jiffy bag so it doesn’t get sorted through the letter sorting machine.
Use padding where necessary
Ensure fragile items do not touch the side of the packaging by using suitable padding - never use soft cases or jiffy bags to send fragile items.
Sending important letters/documents
When sending important paper items, use a tube or strong cardboard backing to prevent the item being creased or damaged.
Seal all sides of the packaging
Use strong parcel or vinyl tape on all sides of the packaging which open when securing you package.
Label
Make sure your labels are securely attached to your package and that the barcode and address is clearly visible.
Return address
Always include a return address on the back of your package, including a name and a telephone number.