Retailer returns
Jersey Post offers a convenient paperless returns service using QR code scanning across our retail network.
To return your item, simply bring your package to any Post Office along with the QR code provided by the retailer from whom you purchased the item. Scan your QR code at the branch and a returns label will be printed for you to attach to your parcel.
You can return this item, to a return address provided by the retailer using standard postage.
When returning an item, you must attach the relevant labels to your parcel sent to you by the retailer as well as complete and attach one of the below customs declaration forms:
- CN22 = if value of goods is less than £270
- CN23 = if value of goods is more than £270
This is because the labels provided to you by a retailer will not automatically include the customs information (EAD – Electronic advance data) required to send off island.
Download CN22
Customs requirements for returns
All retailer returns require a customs form to be completed and attached to the package. These can be found in all Post Offices or downloaded below.
Download a customs form
Don't see your retailer here?
If your retailer does not support returns from Jersey, you can purchase a standard postage label from any of our branches to send your item back.
Buy postage online