ASOS Returns

 

Placing your return

  1. Go to ‘My Account’ and open ‘My Orders’. Select ‘Create Return’ on the order you want to return. Returning items from multiple orders? No problem - you’ll see all items from the orders you can still return on your screen.
  2. Select the items you’re returning and the reasons for return.
  3. Search for your nearest drop off point, then select ‘Place Return’. You’ll receive a QR code by email – you can also find it in ‘My Returns’. 
  4. Place your return in a single parcel. You can use any packaging you like – doesn’t have to be the one you received your order in - as long as it’s secure. 
  5. Take your parcel and your QR code to your chosen drop off point and they’ll take care of the rest. In Jersey you can drop your parcel off at Jersey Post Rue des Pres or Broad Street branches.

Packing your return

Please make sure all the items you’ve selected to return fit in one parcel. If they don’t, you'll need to create a separate return for the second parcel with the items in it – it’ll have its own QR code and tracking number.

You can also send us any opened or used ASOS packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 80-90%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging. 

Depending on your chosen drop-off point, please make sure your parcel doesn't exceed the sizes listed below (otherwise the carrier may not be able to accept it).


Royal Mail (at Jersey Post): 20kg, 61x46x46cm

Dropping off your return

You’ll select your drop-off point when placing your return, but if you change your mind, your QR code can be used at any drop-off point that offers the same returns service as the one you originally selected. Find the nearest drop-off location for your chosen carrier below:

If you choose to return through another method, it's your responsibility to pay for your return. Don’t forget to keep your proof of postage! 
Our returns address is: ASOS DC2, GXO Logistics, Armthorpe, Doncaster, DN3 3FB, UK.

Waiting for your refund

You can track the progress of your return by using the tracking number that can be found in the ‘My Returns’ tab in ‘My Account’ or in your return drop off confirmation email. Just copy that number and look it up on the carrier’s website:

Royal Mail

Helpful link:

How to do Returns with ASOS | ASOS Customer Care