Very Group returns

Introducing our new digital returns process.

Returns are free under our 28-day approval guarantee.

Here’s how to arrange a return:

  1. Go to “My Orders” and click “Return Items”
  2. Follow the simple steps in the returns portal to complete your request.
  3. We’ll send you a QR code that can be scanned at any Jersey Post retail branch. This will be for a Royal Mail tracked returns label.
  4. Pack up your items securely and return your parcel to the nearest available Jersey Post retail branch.

Please note: You will get a Tracked 48 Royal Mail. The tracking will update once your parcel is in Royal Mail’s network.

Royal Mail

  • Charge: Free under our 28 day approval guarantee
  • Max Weight Limit: Up to 20KG
  • Max Size Limit: Depth 46cm x Length 61cm x Width 46cm
  • Service: Return small items weighing up to 20KG via Royal Mail. Any items exceeding the weight limit will incur a charge.

Helpful links

Very Returns
Very FAQ

 

** Please note this is not a Jersey Post service – we are simply acting as an agent to accept and send your parcels to Royal Mail. We cannot assist with tracking queries.