Tracked, signed and cover

Do you need to know where your item is at any point in its journey? Is your item valuable? Our range of extra postage add-ons allow you to take those extra precautions when sending.

The postage rate you pay will be calculated by the format, weight and destination of the item, with the additional price of one of the add-ons below.

About these services

  • All items leave Jersey the same day subject to boat departures. 
  • Not all add-on options are available to all destinations. 
  • Jersey Post does not have control over the receiving postal authority’s service delivery times.
  • Please pre-pay VAT when possible to avoid delays.
  • If you require extra special care and handling, please use our Courier service.
Buy postage

Learn more about our pricing structure.

2025 postage guide

Not all options are available to all destinations.

Destinations guide
What's included:

Signed For

To add extra security:

  • The person receiving the item needs to sign on delivery.
  • Find out when your item has been delivered online.
  • Includes compensation cover up to £30 in the unlikely event of loss or damage.* 

Tracked and Tracked & Signed

To track your item as it travels through the postage network:

  • Track items at every sorting and delivery depot.
  • Includes compensation cover up to £100 in the unlikely event of loss or damage*.
  • For Tracked & Signed, the person receiving the item needs to sign on delivery.

*(for large parcels there is a fee of £3.65 for £100 cover)

Extra Cover

Choose the level of extra cover you need in the unlikely event of loss or damage*:

  • The maximum level of cover UK and other CI is £2,500.
  • The maximum level of cover for European destinations is £500.
  • The maximum level of cover for ROW destinations is £100.

*Our compensation does not include cover for delayed delivery. Please see our Terms and Conditions for more information.

 

Signed For

  • We use Royal Mail labels for tracking information only.
  • When posting to the UK, Royal Mail aims to deliver Tracked & Signed items by 1pm  the day after they receive the item. Royal Mail is a separate postal authority and Jersey Post doesn't have control over their service.
  • This service can't be purchased on items being sent locally.
  • Extra Cover can't be purchased on this service.
Destination Local UK, IoM, other CI Europe Rest of World
Signed For n/a £3.10 £4.10 £5.15

Tracking

  • We use Royal Mail labels for tracking information only.
  • When posting to the UK, Royal Mail aims to deliver Tracked & Signed items by 1pm  the day after they receive the item. Royal Mail is a separate postal authority and Jersey Post doesn't have control over their service.
  • Our Tracked service is only available to Europe and Rest of World destinations.
  • Tracked & Signed items are subject to customs unless VAT has been pre-payed.
  • All local items purchased online can only be sent with Tracked & Signed.
  • All large parcels are sent using our Tracked & Signed service but without the included £100 compensation - Extra Cover must be added separately.
Service Local UK, IoM, other CI Europe Rest of world
Tracked & Signed £2.05 £7.25 £8.30 £9.30
Tracked n/a n/a £8.30 £9.30

Extra cover

  • This service can only be purchased on trackable items (i.e. not with our standard postage or Signed For service).
  • We don't offer this service on standard letters or any items being sent locally.
  • This service doesn't include cover for delayed delivery, if you need extra special handling and monitoring, please use our Courier service.
  • All large parcels are sent using our Tracked & Signed service but without the included £100 compensation - Extra Cover must be added separately.
Cover (up to) Local UK, IoM, other CI Europe Rest of World
£100 n/a £3.65 £3.65 £3.65
£500 n/a £8.85 £8.85 n/a
£1,000 n/a £16.00 n/a n/a
£2,500 n/a £24.00 n/a n/a

Example

Sending a 500g parcel to London that you want to track through the postal network, check that it has arrived, ensure £500 compensation in the unlikely event it’s lost or damaged, and want it to arrive on Saturday instead of Monday:

1.

Choose Standard postage for parcel up to 500g to the UK, IoM & other CI

£5.50

2.

Choose Tracked & Signed option to the UK, IoM & other CI

£7.25

3.

Add Extra Cover up to £500

£8.85

Total to pay:

£21.60

We have standard and premium postage services, which makes it easier for you to choose the right service when sending items of mail to anywhere in the world.

Simply choose the postage type and destination and then add tracking or enhanced compensation as needed.

If you are sending a gift, you can post your gift using our standard service, but we recommend that customers use the premium tracked and signed service when sending items of value (please note that VAT is payable on both gifts over £39.00 and premium postage).

This is the only service available that has full tracking and offers insurance up to the value of £2,500.00. Gifts are currently subject to a maximum value of £873.00 HMRC Notice 143.

Please see cut off times below for same day despatch of mail items: 

Collection locations

Normal boat collection times

Early boat collection times*
(dates TBC each quarter)

Business customers

15:00 – 17:00

14:00 - 15:00

Postboxes

10:00

10:00

Sub post offices

16:00

15:00

Broad Street

17:00

15:00

Rue des Pres

18:00

16:00

*Please note that there will be a handful of occasions throughout the year, due to earlier tide times, when we must bring our post office cut off times forward to ensure same day despatch on the ferry service. On these occasions we will provide notice on our service updates page. 

Yes, provided that the service used to send the item was a trackable service.

  • We have a Track and Trace tool.
  • Please note that only Jersey Post and Royal Mail reference numbers can be used in the tracker.
  • To track an item sent using a courier service, you should use their website to track your item instead.

Need more help and advice? Visit our FAQ Section