Do you need to know where your item is at any point in its journey? Is your item valuable? Our range of extra postage add-ons allow you to take those extra precautions when sending.
The postage rate you pay will be calculated by the format, weight and destination of the item, with the additional price of one of the add-ons below.
About these services
Learn more about our pricing structure.
Not all options are available to all destinations.
To add extra security:
To track your item as it travels through the postage network:
*(for large parcels there is a fee of £3.50 for £100 cover)
Choose the level of extra cover you need in the unlikely event of loss or damage*:
*Our compensation does not include cover for delayed delivery. Please see our Terms and Conditions for more information.
Tracking
| Add-on service | Local | UK, IoM and other Ci | Europe | Rest of World |
|---|---|---|---|---|
| Signed For | n/a | £2.95 | £3.95 | £4.95 |
| Tracked | n/a | n/a | £7.95 | £7.95 |
| Tracked & signed | £1.95 | £6.95 | £7.95 | £8.95 |
Extra cover
| Cover (up to) | £30 | £100 | £500 | £1,000 | £2,500 |
|---|---|---|---|---|---|
| Signed for | Included | £3.50 | £8.50 | n/a | n/a |
| Tracked | Included | Included | £8.50 | £13.50 | £25.00 |
| Tracked & signed | Included | Included | £8.50 | £13.50 | £25.00 |
Example
Sending a 500g parcel to London that you want to track through the postal network, check that it has arrived, ensure £500 compensation in the unlikely event it’s lost or damaged, and want it to arrive on Saturday instead of Monday:
|
1. |
Choose Standard postage for parcel up to 500g to the UK, IoM & other CI |
£6.73 |
|
2. |
Choose Tracked & Signed option to the UK, IoM & other CI |
£6.95 |
|
3. |
Add Extra Cover up to £500 |
£8.50 |
|
Total to pay: |
£22.18 |
|
We have standard and premium postage services, which makes it easier for you to choose the right service when sending items of mail to anywhere in the world.
Simply choose the postage type and destination and then add tracking or enhanced compensation as needed.
If you are sending a gift, you can post your gift using our standard service, but we recommend that customers use the premium tracked and signed service when sending items of value (please note that VAT is payable on both gifts over £39.00 and premium postage).
This is the only service available that has full tracking and offers insurance up to the value of £2,500.00. Gifts are currently subject to a maximum value of £873.00 HMRC Notice 143.
Please see cut off times below for same day despatch of mail items:
|
Collection locations |
Normal boat collection times |
Early boat collection times* |
|
Business customers |
15:00 – 17:00 |
14:00 - 15:00 |
|
Postboxes |
10:00 |
10:00 |
|
Sub post offices |
16:00 |
15:00 |
|
Broad Street |
17:00 |
15:00 |
|
Rue des Pres |
18:00 |
16:00 |
*Please note that there will be a handful of occasions throughout the year, due to earlier tide times, when we must bring our post office cut off times forward to ensure same day despatch on the ferry service. On these occasions we will provide notice on our service updates page.
Yes, provided that the service used to send the item was a trackable service.
