Roll out of new and improved SecureDrop etag service
Our SecureDrop service is changing.
We’re excited to announce the phased rollout of our enhanced SecureDrop service, featuring electronic tags (etags). This upgrade is designed to make SecureDrop even more efficient, reliable, and convenient for you.
Benefits of the New SecureDrop Service:
- Increased Service Reliability - Our improved system ensures smoother and more consistent deliveries.
- Successful Delivery Notifications - Get real-time updates with notifications when your items are delivered.
- Enhanced Security - Enjoy greater peace of mind with better protection of your delivered items.
Introducing Delivery Etags
To offer these enhanced benefits, we are incorporating electronic tag technology, or etags. These small, discreet tags will be affixed in a visible location at your regular delivery point.
When scanned by our delivery officers, the etag will:
- Provide exclusive delivery information for your property.
- Serve as proof of delivery, even if you’re not at home.
- Trigger an email or text notification, informing you of a successful delivery.
By having an etag at your property, our delivery officers, regardless of their assignment, will have accurate delivery instructions. This ensures a consistent, reliable service tailored to your needs.
About the Etags
The etag is a square adhesive tag featuring an envelope icon, applied near your letter mail delivery spot. We strive to closely match the tag to the surface it is affixed to, ensuring a seamless appearance.
Learn more about our new and improved SecureDrop service.
Step 1
Your delivery officer will arrive at your property with your parcel and look for the eTag at affixed at the normal delivery point.
Step 2
Your delivery officer will scan the eTag with their scanner which will advise them of your SecureDrop location e.g. in the shed or in the apartment mail/post room.
Step 3
Your delivery officer will safely deliver your parcel to your SecureDrop location as advised on the scanner.
Step 4
You will the receive a real time email or text notification of the successful delivery. If the customer does not wish to receive an email or text, a card will be put through the letter box.
Yes, the eTags do not store any personal or delivery information on them and access is encrypted and only readable by our handheld devices.
The eTag needs to be in a visible location at your normal delivery point so that when the delivery officer arrives at your property, they can scan it to find out where your safe place is. There are limited options on where the eTag can go , so we will likely affix it on a flat surface on your front door, either above or below your letterbox. Generally, we will affix one eTag per household, but if you live in a block of flats or shared accommodation we may only apply one eTag in the lobby, which residents will share.
Yes, we will continue to deliver to your safe place location, but we will no longer need the barcode that is in your safe place location, as the eTag will now hold all the delivery information and act as proof of delivery when scanned. Once the eTag is affixed at your property, you may wish to remove the old barcode in your safe place location as it will no longer be required.