Gift definition
A gift is defined as an item
Packages containing more than one gift
When a package contains gifts that are clearly intended for several people, for example, members of the same family, the £39.00 VAT relief applies to each individual person provided the gifts are:
for example. Its Christmas and you are sending a box of gifts to the UK.
The box contains 3 items.
Each item must be listed individually on your customs form.
Customs declaration forms
When you send an item that requires customs in formation, our system will automatically create a customs label for you.
Paying VAT
VAT must be paid on most items sent from Jersey to the UK. Any gifts you are sending that exceed a retail value of £39.00 will need to have VAT paid on them.
It is recommended to prepay VAT at the time of sending to minimise transit times and ensure quick customs clearance.
In addition, Royal Mail may add a handling fee for non-prepaid VAT items, which the recipient may be asked to pay on receipt of the item.
Return address
It is essential that you include a return address on the outside of the packaging.
If your parcel has been detained by Jersey Customs, it will be because a customs declaration is required. In this instance, you will receive a letter or email advising the quickest way to resolve the issue
Please note, it may be that you have already paid GST at the time you purchased your goods from the online retailer, but the Customs system has not recognised this. If this is the case, please go to the Customs declaration portal www.customs.gst.gov.je.
If you have any questions about your declaration, please visit the Customs website Paying GST for online shopping (gov.je)
As of July 2024 GST will need to be paid on any item that is imported into Jersey when the value of the item is more than £60.
GST will need to be paid on your item before you can have it delivered to your premises.
For further information on GST, when it applies and how to pay it, please visit Paying GST for online shopping (gov.je)
If an item has arrived damaged, you will need to contact the sender. Claim for damaged items have to be initiated in the country where the item was originally posted.
Jersey Post endeavours to deliver items as soon as they are received on-island, subject to Customs clearance if applicable. In order to receive these items at Postal Headquarters for local delivery, we are reliant on a number of factors such as weather, transport and often several postal authorities in different countries. If the delivery timescales you were provided with has been exceeded, we would recommend that you get in contact with either the retailer from which you purchased the item, or the postal authority in the country where the item was posted.
To arrange a redelivery online, please click here. Alternatively, contact the Customer Care Team on 616616. Redeliveries cost £2.
The parcel collection counter at Postal Headquarters, Rue des Pres Trading Estate is open Monday to Friday 08:00 - 18:00 and Saturday 08:30 - 13:00. We are closed on all Public Holidays. For further information on our opening times, please click here.
You can set up SecureDrop in a number of ways. You can sign up online via our self-service section which can be reached by clicking here. Alternatively, you can obtain a form from any post office. The service is free and takes around 7 working days to set up.
Yes, provided that the service used to send the item was a trackable service. We have a Track and Trace facility on this website which can be accessed by clicking here. You will need to have the tracking reference to hand in order to use this service.
