Although we deliver most parcels in Jersey, there are other companies operating on the island who won't have access to your Jersey Post Locker or SecureDrop information.

If you believe Jersey Post has mis-delivered your mail, please contact customercare@jerseypost.com who will investigate this claim.

Your Postie will pop a missed delivery note through your letter box explaining why your item couldn't be delivered. To receive your mail, you can either collect your parcel from Rue Des Pres Parcel collection depot or organise a Redelivery.

Collecting your item from Rue Des Pres:

• You will need to bring the missed delivery note as well as your photo ID - if someone is collecting your item on behalf of you, they will need their ID as well as yours.
• Your item will be made ready for collection the following working day (including Saturdays). Our opening hours can be found here.

Organising a Redelivery:

• Arrange to have your item redelivered to you address or Broad Street Post Office here. You can choose a date which works for you.
• You will need to quote the barcode number starting with JPCA found on your missed delivery note.

Why not set up a SecureDrop and never miss a delivery again!

The easiest way to sign up to SecureDrop is through your Online Account:

1. Login to your online account.
2. Select SecureDrop under services.
3. Complete the online form.
4. You will get an email to confirm the set up of your service.

Alternatively, you can obtain an application form from any Post Office and sign up at there.

For more information about this service go to SecureDrop.

The easiest way to arrange a Redelivery is through your Online Account:

1. Login to your online account.
2. Select Redelivery under services.
3. Complete the online form.
4. You will get an email to confirm the set up of your service.

For more information about this service go to Redelivery.

We cannot Redeliver on the same day of missed delivery. The soonest we can Redeliver your parcel is the next working day or any later date which suits you.

The easiest way to set up a Mail Redirection is through your Online Account:

1. Login to your Online Account.
2. Select Mail Redirection under services.
3. Complete the online form and payment.
4. Email redirectionofmail@jerseypost.com with a copy of your photo ID (driver's license or passport) and proof of your old address dated within the last three months (utility bill or bank statement).
5. You will get an email to confirm your application - it can take up to 10 days for the service to be put in place.

Alternatively, you can obtain an application form from any Post Office and sign up at there.

For more information about this service go to Mail Redirection.

The easiest way to set up a Mail Redirection is through your Online Account:

1. Login to your Online Account.
2. Select Mail Retention under services.
3. Complete the online form and payment.
4. Email customercare@jerseypost.com with a copy of your photo ID (driver's license or passport) and proof of your address dated within the last three months (utility bill or bank statement).
5. You will get an email to confirm your application - it can take up to 10 days for the service to be put in place

Alternatively, you can obtain an application form from any Post Office and sign up at there.

For more information about this service go to Mail Retention.

No. Your mail will be delivered on the day you have requested as part of the service.

We are not currently taking sign ups to our 24/7 Parcel Lockers.

Yes. With ship2me you can order from retailers using a UK address, we then ship your items to you and delivery to your door.

To get started;

1. Register for a ship2Me account. Once your account is set up, you'll get a unique customer ID and UK delivery address.
2. Order from your favourite retailers using unique customer ID and UK delivery address at checkout.
3. Book your delivery through ship2me and they'll ensure your item makes it from the UK to you Channel Island home.

Go to ship2me for more information.

When insufficient postage is applied at the time of posting, Jersey Post will apply a surcharge that covers the cost of putting the item through the postal system.

If a surcharge is applied, it is the mail recipient who pays the postage shortfall at the point of delivery, if they wish to receive the item.

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Organising a collection from Rue Des Pres isn't possible. 

If you miss your delivery, your Postie will pop a missed delivery note through your letter box. You can then either collect your parcel from Rue Des Pres Parcel collection the next working day, or organise a Redelivery.

Collecting your item from Rue Des Pres:

• You'll need to bring the missed delivery note as well as your photo ID - if someone is collecting your item on behalf of you, they will need their ID as well as yours.
• Your item will be made ready for collection the following working day (including Saturdays). Our opening hours can be found here.

Organising a Redelivery:

• Arrange to have your item redelivered to your address or for collection from Broad Street Post Office here. You can choose a date which works for you.
• You will need to quote the barcode number starting with JPCA found on your missed delivery note.
• If you're collecting from Broad Street, You'll need to bring the missed delivery note as well as your photo ID - if someone is collecting your item on behalf of you, they will need their ID as well as yours.

We are sorry to hear your item has not arrived in the condition expected.

Jersey Post are required to deliver all items, regardless of condition, except where spilt liquid or broken glass is present.

Please contact the sender who may replace or refund the goods as required. They will open a claim with their sending agent to investigate at which stage in transit your item was damaged.

We're obliged to deliver to the address on the label so unfortunately we're unable to change the address.

We're only able to update an address after one failed delivery attempt has been made to the address printed on the label. The recipient can then organise a redelivery to the correct address, or collect the package from Rue Des Pres.

Please contact the occupants of the address your item is going to and make arrangements with them directly.

Your item will be delivered according to the type of service it has been sent with, and we regret that we cannot speed up your delivery or make this available for collection.

Senders are aware that we do not have refrigerated or frozen facilities and sending these types of goods is entirely at their own risk.