Outbound mail decline – this continues to decline year on year at a steady pace, which brings a decline in income, impacting Jersey Post’s profitability. This downward trend continues into 2024, with a forecast of c.13% predicted for outbound mail.

Increased operating costs – whilst outbound mail declines, Jersey Post’s operating costs remain high. Ongoing geo-political pressures have increased the cost of fuel and therefore freight transportation costs and these costs are passed on to Jersey Post. In addition, from 2 January, the postal charges levied on Jersey Post by Royal Mail and other European and Worldwide postal authorities are set to significantly increase.

Continued investment – handling costs for processing and delivering mail remain high, particularly for parcel mail where additional cost is incurred through additional processes including provision of electronic pre-advice customers data for destination countries.