Why hasn't my parcel gone to my SecureDrop or 24/7 Parcel Collection locker?
Lockers. Although we deliver most parcels in Jersey, there are other courier companies operating on the island who won't have access to your Jersey Post Locker.
To ensure you mail gets delivered to your locker your JPID must be quoted on the delivery address on your parcel.
E.G.
Pat Clifton Ref. JPACDE123
Your address line 1
St.Helier
Jersey
JE11AA
Secure Drop- Only items sent through Jersey Post's network will be delivered to your SecureDrop.
To register for secure drop simply sign up here https://jerseypost.com/account/personal/dashboard/#
Items sent with the following providers will be delivered by Jersey Post:
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This means our Customer Services team will be able to help you with any queries about parcels you’re receiving through these providers. Contact them on 01534 616616 or customerservices@jerseypost.com for help with your delivery.
Unfortunately items delivered by other on-island couriers cannot be delivered to your SecureDrop location or into one of our Parcel Collection lockers, and we are unable to provide any customer support for parcels that don’t come through our network. If you're expecting a parcel to be delivered by another local courier, we’ve pulled together a list of who you should contact in the event of a problem receiving a parcel:
|
Courier Company |
Customer Service Contact Details |
|
DHL |
01534 743350 / DHL Jersey website |
|
DPD |
0121 275 0500 |
|
DPD Local (formerly Interlink Express) |
01534 747560 |
|
Ferryspeed |
01534 834200 / customerservices@ferryspeed.com |
|
Hermes |
Contact your retailer or whoever sent the item. |
|
HRAir |
01534 744477 / info@hrair.co.uk |
|
HubEurope |
01534 280904 |
|
TNT |
01534 871196 / TNT Jersey website |
|
Transfer2000 |
01534 721115 / info@transfer2000.je |
|
UPS |
01534 727221 |
View all topics in Receiving parcels & letters