Requirements for sending internationally

Driven by Universal Postal Union (UPU) regulatory changes, anyone sending parcels internationally must provide electronic pre-advice customs information. This includes information on the sender, the recipient, and the details of the contents within the parcel.

New regulation from the UPU has made it a requirement to send electronic pre-advice on items (parcels and packets, not letter mail) being sent internationally via the postal system. Pre-advice data helps to automate and speed up manual processes by reading electronic pre-advice data as opposed to manually checking parcels. This can enable a more efficient Customs clearance process abroad.

This came into effect for parcels being sent internationally on 1 January 2021. It was planned to come into effect for items to the United Kingdom on 1 April 2021, but this has now been delayed until Q1 of 2022. 


  • 1st January 2021: Parcels sent to International destinations 

  • 1st April 2021: Parcels sent to UK destinations - Postponed 

    Following discussions with Royal Mail, Jersey Post is able to delay its introduction until Q1 of 2022. This means CN22 and CN23 labels are still valid for items to the UK. This also gives individuals and businesses more time to prepare for the change, and more time for us to implement efficiencies in systems and processing. 

How do I create the new postage labels?

Option 1: Online

The simplest and most convenient way for you to provide this new information is through Jersey Post’s online postage portal as EAD information will be automatically captured for postage labels you purchase online.

By signing up for a Jersey Post free account, you can save time and skip the queues by creating and printing postage labels that meet the new requirements at home or work, without the need to visit and queue at the post office.

Don't have a printer?
Dedicated printing machines have been made available at our Broad Street branch for customers that do not have access to printing facilities.


Option 2: At our Post Offices

If you are unable to use the online postage portal, you can visit any of our island-wide post offices bringing with you the required information when sending items overseas. This includes information on the sender, the recipient and the details of the contents within the parcel. For each item within the parcel, you will also now need to list the individual:

  • Dimensions (preferable) 
  • Weight
  • Quantity
  • Value  


The information that is currently captured on CN22 and CN23 custom forms now needs to be presented in advance, between the originating postal networks and the destination countries. Additionally, some fields that are currently optional on these forms will become mandatory, and the most considerable change is that for each item within the parcel, you will now need to list the individual:

  • Dimensions (preferable) 
  • Weight
  • Quantity
  • Value  

We have adapted our combined postage customs label to capture this information and to include a Universal Postal Union (UPU) compliant S10 barcode that ensures each item can be linked, via the barcode, to the electronic pre-advice information.

There are benefits to providing complete and accurate electronic customs data as there will be less delays in customs, resulting in faster and more successful deliveries and fewer customer complaints. Providing complete and accurate electronic customs data will allow you to be ready for and comply with emerging and future legislative changes and individual country requirements.

• To avoid delays in Customs and/or penalty charges

• To enable an easier and slicker customs clearance and import process for recipients, resulting in faster and more successful deliveries as a result

Electronic customs data is required to ensure that existing, emerging and future legislative, security and customs requirements in overseas destinations are met. Some countries are applying penalties, delaying or returning items in the absence of the required data and we want to help you avoid this.

Need more help and advice? Visit our FAQ Section

EAD for Business

Jersey Post Business customers should visit the dedicated EAD Business page.

Electronic Advance Data (EAD)

Online Postage

Sign up for a Jersey Post free account to create and print postage labels at home or work.

Learn More

Customs Information

If you’re sending Parcels containing goods or merchandise to anywhere outside of Jersey, a customs form is required.

View the Forms